Do you want to return an item?
You can return any item within 14 days from the day you received the item. The right of withdrawal lapses, if you have started to use the item, as it partially or completely impairs the sale value of the item.
You can contact us at firstname.lastname@example.org if you wish to return the item and we will arrange the further process.
The cost of returning the item will be offset against the refund.
When we get the package back, we will process it and refund the purchase to you deducted the shipping costs. If you want to exchange an item, you will need to make a new order instead, and we will ship your new item to you right away not waiting for the return.
If you regret your purchase, do the following:
- Contact customer service at email@example.com
- Return your item based on the received instructions from customer service
- Return the item in the same condition and quantity as when you received it. This means that the item must be unused and with original marks/packaging. Remember to pack the item securely or preferably, use the same box in which you were sent the item
Once we have received your package, the refund will be credited within 10 days. If you have traded by credit card, the amount will be refunded to the same credit card.
Any questions, please contact us on firstname.lastname@example.org.