Frequently Asked Questions
Most frequent questions and answers
When will I get my package?
The transit time depends on location and shipping products chosen.
Transit time in Europe is 3-5 days and 5-10 days for the rest of the world with PostNord premium service and a week more with the less expensive Postal Tracked product.
I Haven’t Received My Receipt Or Login Details?
Please check your spam folder first. You are welcome to contact firstname.lastname@example.org if the problems persist.
What is the difference on Tracked Package and PostNord?
The Tracked Package is a postal service (kind of sending a large letter) to a reduced cost. It offers limited tracking, and no support or insurance.
The PostNord product is a traditional package delivery service with customer service and insurance included. It has a shorter transit time, but is far more expensive than tracked, in particular outside Europe.
I Can’t Log In To My Account!
Which countries do you ship to?
We currently ship to most countries in Europe and to selected countries like Australia, Brazil, Canada, China, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Mexico, New Zealand, Philippines, Singapore, South-Africa, Taiwan, Thailand, United Arab Emirates, United States and Vietnam. Please contact us for shipment options to other countries.
Which countries do you offer free shipping to?
We offer free shipping to selected countries like Belgium, Denmark, France, Germany, Luxembourg, Monaco, Netherlands, Poland, and Sweden, for orders on minimum EUR 80,-
Is It Possible To Upgrade My Purchases?
We can try to help you if you send us a mail on email@example.com indicating the order number and how you want to upgrade the order.
Which Payment Types Do You Accept?
We accept VISA and Mastercard credit cards and Direct Bank Transfer.
Can I pay with PayPal?
No, we don’t accept PayPal at the moment, but only major credit cards and direct bank transfers.
How Do I Buy A Product With My Existing Account?
How much is the shipping cost?
The shipping cost depends on destination, volume and service. The shipping price will appear in your Cart once you have selected the products and picked the country of the destination.