FAQ

Most frequent questions and answers

Please visit our shop at our website. We only sell online.

The transit time depends on location and shipping products chosen. 

Transit time in Europe is 3-5 days and 5-10 days for the rest of the world with PostNord premium service and a week more with the less expensive Tracked product.

Please check your spam folder first. You are welcome to contact sales@airshuttle.one if the problems persist.

The Tracked Package is a postal service (kind of sending a large letter) to a reduced cost. It offers limited tracking, and no support or insurance. 

The PostNord product is a traditional package delivery service with customer service and insurance included. It has a shorter transit time, but is far more expensive than tracked, in particular outside Europe.

Try to log in using the account page. You can request a new password in case you have lost it.

We currently ship to most countries in Europe and to selected countries like Brazil, Canada, Hong Kong, Korea, Malaysia, Mexico,  Singapore and United States. Please contact us for shipments options to other countries. 

Try to log in using the account page. You can request a new password in case you have lost it.

We offer free shipping to selected countries like Belgium, Denmark,  France, Germany, Luxenbourg, Monaco, Netherlands, Poland, and Sweden, for orders on minimum EUR 80,-

We can try to help you if you send us a mail on sales@airshuttle.one indicating the order number and how you want to upgrade the order.

We accept all major credit cards like VISA and Mastercard. We also accept MobilePay in Denmark.

No, we don’t accept PayPal at the moment, but only major credit cards and direct bank transfer plus MobilePay for Denmark.

Please log in to your account first and them shop for the products you want to buy.

No, please contact us by email only sales@airshuttle.one

We will reply within 24 hours Mon-Fri.

The shipping price depends on destination, volume and service. The shipping price will appear in your Cart once you have selected the products and picked the country of the destination.